FAQ

I understand that unanticipated events occur in everyone’s life. Unforeseen events such as flight delays, car problems, traffic considerations and business meetings are just a few reasons why one might consider cancelling an appointment. In my commitment to provide a unique and outstanding integrative massage experience to all of my clients and out of consideration for my time as a therapist, I have adopted the following policies:​
CANCELLATION/RESCHEDULING POLICY
You will receive an e-mail reminder at the time of booking & and a text reminder 3 hours before your appointment. In order to cancel/reschedule your appointment with NO charge, I require a minimum of 24 hours notice for 60 minute appointments, and 48 hours notice for 90 minute and longer appointments. Within 24/48 hours of appointment or for no-call/no-shows- you will be charged 100% of your scheduled service. For extenuating circumstances, you may request an exception which will be granted or denied at my discretion only. Thank you!
LATE POLICY
Please arrive for your appointment at least 10 minutes prior to the scheduled starting time. This time is to be used to get settled, use the restroom if needed, and to check in with me and have our pre-session intake. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If you are running late, please text me at (602) 616-3671 to let me know as soon as possible. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the treatment actually given, you will be responsible for payment of the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

PLEASE READ THE FOLLOWING:

For New clients, fill out Intake-form (emailed at time of booking) before your appointment. Your session may lose hands-on time due to intake form not being filled out prior.

When you arrive, Text (602) 616-3671 “Here” so your Therapist knows you’ve arrived.

No guests or children as there is no waiting area for them and can distract you from “you” time.

We will maintain a clean and hygienic space, and I will greatly appreciate if the same measures were taken in regards to the cleanliness of your being prior to arriving for massage.

Sexual behavior or harassment will not be tolerated. Your session will be terminated immediately and charged the full payment.

If you are under the age of 18, we will need written consent from your parent or legal guardian to proceed with the massage.

Thank you!